Your privacy matters to us. This page explains exactly what personal data lucky game app collects, how we use it, and the rights you hold as a player based in the Philippines. We keep things straightforward so you always know where you stand.
Information We Collect
When you register and use the platform, lucky game app collects personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. We also collect financial information such as your GCash or Maya account details to process deposits and withdrawals securely. During your sessions, we automatically gather technical data including your device type, IP address, browser version, and in-app activity logs. This technical data helps us maintain platform stability, detect fraud, and improve the overall experience for Filipino players. We only collect what we genuinely need — nothing more.
How We Use Your Information
Your personal datais used primarily to verify your identity, process your transactions, and keep your account secure at all times. We also use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts. Where you have opted in, we may send you information about promotions available on the Promotion page — you can withdraw this consent at any time through your account settings. Aggregated and anonymised usage data helps us understand how Filipino players interact with the platform so we can make meaningful improvements to navigation, game selection, and mobile performance. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review. Your data is never sold, rented, or traded to any third-party advertiser or data broker.
Cookies and Tracking Technologies
lucky game app uses cookies and similar technologies to keep your session active, remember your preferences, and protect your account from unauthorised access. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to log in or place bets. Analytics cookies help us measure page performance and identify areas where the mobile experience can be improved for players across the Philippines. You can manage non-essential cookie preferences through your browser settings at any time, though doing so may limit certain platform features. We do not use third-party advertising cookies or cross-site tracking technologies that follow you outside of our platform. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable Philippine data protection requirements.
Sharing Your Data
We share your personal information only with parties that are strictly necessary for the operation of the platform and the fulfilment of our legal obligations. This includes licensed payment processors who handle your deposits and withdrawals, identity verification providers who confirm your eligibility to play, and regulatory authorities in the Philippines who require access to player records as part of their oversight function. All third-party service providers we work with are contractually bound to handle your data securely and to use it only for the specific purpose for which it was shared. We do not share your data with any entity outside the Philippines unless that transfer is protected by appropriate safeguards and is permitted under applicable law. In the event of a merger, acquisition, or restructuring of the business, your data may be transferred to a successor entity, and you will be notified of any material change to how your information is handled.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory licence conditions. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and gaming regulatory requirements. Technical logs and session data are retained for shorter periods and are deleted on a rolling basis once they are no longer needed for security or operational purposes. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. You may request early deletion of certain data by contacting us, though we may be unable to fulfil such requests where retention is required by law.
Your Rights as a Filipino Player
Under applicable Philippine data protection law, you have the right to access the personal data we hold about you and to request a copy in a portable format. You may also request correction of any inaccurate or incomplete information, and we will act on such requests promptly. If you believe your data is being processed unlawfully or that we no longer have a legitimate basis to hold it, you have the right to request its deletion, subject to any legal retention obligations that apply. You have the right to object to processing carried out on the basis of our legitimate interests, and to withdraw consent for any processing that relies on your consent. To exercise any of these rights, contact us using the details provided on the platform and we will respond within the timeframe required by law. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Security and Policy Updates
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, access controls that limit who within our organisation can view your information, and regular security assessments of our platform infrastructure. Despite these precautions, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to enable any additional account security features available to you. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify you through your registered email address or via a prominent notice on the platform before the changes take effect. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.
A quick look at the key protections in place for every player on the platform.
Your personal information is never sold or rented to advertisers or data brokers, full stop.
All data transmitted between your device and our servers is protected with industry-standard encryption.
Request a copy of your data at any time and we will provide it within the timeframe required by Philippine law.
Where no legal retention obligation applies, you can request that we delete your personal data from our systems.
If you have questions about how we handle your data, the FAQ page covers the most common queries. Ready to get started with a platform that takes your privacy seriously? Create your free account today.